These Terms of Business form a legal and binding contract between Andrell Education Ltd and the person, school, business or other organisation (hereafter referred to as ‘The Client’). Receipt of any booking request will be confirmed by the issue of an invoice. Unconfirmed bookings (where an invoice has not been issued) are not guaranteed. Verbal and telephone provisional bookings will be held for up to 7 working days.
1.1. Andrell Education Ltd consultants deliver Continuing Professional Development and training at independent venues and venues arranged or dictated by The Client. Hereafter, ‘Conference’ describes any event where Andrell Education organises the venue and/or other associated aspects. Hereafter, ‘INSET’ describes any event where Andrell Education consultants deliver training and associated documentation but do not organise other aspects.
1.2 The Client is advised that Andrell Education Ltd will endeavour to make The Client aware of the fee structures at the time of booking. The only variations thereafter should relate to an ‘INSET’, where the final number of delegates and any expenses (which should ideally have been agreed in advance with the consultant delivering training), may differ on the day of the event. Andrell Education Ltd reserves the right to charge for the travelling time of our consultants to and from your premises and for time spent at our premises or elsewhere which is specifically related to your affairs. Any charges will be itemised and receipts provided as appropriate and when requested.
2. CANCELLATIONS/REFUNDS POLICY – CONFERENCES
If The Client wishes to cancel their place(s) on a conference, Andrell Education Ltd must be informed in writing no less than 30 days prior to the conference, to prevent The Client from incurring charges. If The Client wishes to cancel their place(s) on a conference between 30 and 7 days before a conference, the cancellation notice must be submitted in writing and a £65 administration fee will be applied. If cancellations occur less than seven days prior to a conference taking place, full charges apply.
Please note that course fees cannot be refunded due to non-attendance on the day. Even if the conference place is ‘free’, please submit a cancellation notice in writing.
Exceptions to these timescales and charges are entirely at the discretion of Andrell Education Ltd. A ‘Transfer’ of a booking maybe made to another agreed date, subject to availability and at the discretion of Andrell Education Ltd, however we reserve the right to charge an administration fee of 10% for alterations.
3. CANCELLATIONS/REFUNDS POLICY – INSET
If The Client wishes to cancel an INSET, Andrell Education Ltd must be informed in writing no less than 60 days prior to the event, to prevent The Client from incurring charges. If The Client cancels an INSET within 60 days of the event, the minimum fee will be applied.
Please note that fees will not be refunded due to non-attendance of delegates on the day. Exceptions to these timescales and charges are entirely at the discretion of Andrell Education Ltd. A ‘Transfer’ of a booking maybe made to another agreed date, subject to availability and at the discretion of Andrell Education Ltd, however we reserve the right to charge an administration fee of 10% for alterations.
4. CANCELLATIONS/REFUNDS POLICY – RESOURCES
If The Client wishes to return a resource order for a refund, Andrell Education Ltd must be informed in writing no more than 30 days after the invoice date. The products must be complete and in an unused and undamaged condition. The Client will have to cover the cost of return postage and there may be an administration fee.
Please note that this returns policy doesn’t affect your statutory rights and therefore doesn’t affect your right of cancellation as described above.
5. INTERRUPTION OF SERVICE
Andrell Education Ltd reserves the right to cancel a Conference or INSET booking at anytime. If an event is cancelled any monies which have been received by Andrell Education Ltd from The Client will be repaid in full within twenty working days of the date of cancellation. Please note that Andrell Education Ltd will always endeavour to continue with an event where possible.
5.1 Andrell Education Ltd reserves the right to change the location of a Conference or INSET from that originally arranged with The Client if we believe it is necessary to do so. Should this become necessary, Andrell Education Ltd will make all reasonable efforts to inform the client of any change of location as soon as possible.
5.2 Andrell Education Ltd reserves the right to find alternative suppliers, trainers, consultants, venues and/or contributors, in the event of accident, sickness, unforeseen circumstances, and any other issue arising, to ensure that continuity of service is maintained and objectives achieved.
5.3 Andrell Education Ltd makes no guarantees on access and service levels of our Online Services.
If The Client wishes to sell places, they must seek agreement in writing from Andrell Education Ltd no less than 30 days in advance of the proposed event. Andrell Education Ltd reserves the right to apply a charge of £50 or 60% of the resale price (whichever is greater) for all places sold. If The Client does not obtain written agreement in advance, Andrell Education Ltd reserves the right to claim 100% of monies gained through sales of places. Unless written permission has been obtained, where The Client is deemed to have made a profit from an Andrell Education Ltd event, The Client will be considered liable for all monies received.
7. PAYMENT TERMS
The Client agrees to pay Andrell Education Ltd in full for all invoiced products or services no later than seven working days of the invoice date. Payments are required by cheque or bank transfer, made payable Andrell Education Ltd. We understand and will exercise our statutory right to interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998 if we are not paid according to our agreed credit terms. Where payment is not received within 30 days of the invoice date, Andrell Education reserves the right to apply interest charges at BoE Base Rate +8% and compensation arising from late payment under section 5A of the Late Payment of Commercial Debts (Interest) Act 1998. VAT is not applied to any printed educational material. All other products or services are subject to VAT unless otherwise stated.
8. SPECIFIC DELEGATE DIETARY / ACCESS REQUIREMENTS
Andrell Education Ltd asks to be made aware of dietary needs or access requirements at least fourteen days in advance of the event that includes the provision of refreshments where applicable.
Andrell Education Ltd cannot accept liability for items lost, stolen or damaged whilst attending an Andrell Education event. The Client agrees to abide by the Health & Safety Regulations of the venue or locations being provided.
9.1 Andrell Education Ltd is not liable for any consequential or indirect loss suffered by you, whether it arises from breach of a duty in contract, tort or in any other way including negligence. Non-exhaustive illustrations on consequential or indirect loss would be loss of profits; loss of contracts; loss of goodwill; liability to third parties.
9.2 Whilst we endeavour to ensure that the information contained in the Andrell Education Ltd courses and courseware is accurate, the material is of a general nature and not intended to be a substitute for specialist advice. Therefore, we cannot guarantee that the content of the training, either delivered on the day or associated material, will be suitable to your circumstances or adequate to meet your particular requirements. Accordingly, we will not be liable for any losses or damages that may arise from the use of learning points from the training day or associated material.
9.3 We do not accept responsibility for loss suffered as a result of your reliance on the accuracy or currency of information contained in our Online Services. We recommend that the Client maintain their own backup of any data that is held within our Online Services.
10. INTELLECTUAL PROPERTY RIGHTS
All copyright and other intellectual property rights in any materials remain vested in Andrell Education Ltd unless explicit consent is given. All presentation/reference materials and equipment provided are and shall remain the sole property and copyright of Andrell Education Ltd. Where infringement of Andrell Education Ltd’s or its associates’ Copyright or Intellectual Property Rights is determined, full compensation will be pursued through legal channels for all assumed direct and indirect damages.
11. TRAINING PACKAGES
11.1 Training Packages provide a combination of goods and services at a discounted rate. This discount is dependant on immediate payment on receipt of invoice.
11.2 We reserve the right to charge full price for those goods and services if payment is not made in accordance with Section 7.
11.3 The Client has a right to cancel the package and to a full refund within 14 days of the invoice date. No refunds are offered after this period.
11.4 The goods and services are to be redeemed within 2 years of the invoice date. After this time, the package is considered complete and the Client relinquishes their right to claim any remaining goods or services.
12. ONLINE SERVICES
Each Online Service has its own terms and conditions. Use of each Service implies acceptance of those terms and the terms set out here. For items covered in both documents, these terms take precedence.
12.1 Payment for an Online Service is due immediately. A valid subscription and access to an Online Service will not be granted until payment is received. A valid subscription will be for an agreed term, at the end of which, the subscription will expire and be deemed invalid.
12.2 The Client has the right to cancel a subscription and to a full refund within 14 days of the invoice date. No refunds are offered after this period.
12.3 All content, unless stated otherwise, is copyright and property of Andrell Education Ltd. See Section 10.
12.4 Access to any feature or content within a Service is granted on the basis of a valid subscription. If a subscription is invalid, the right to use any feature or content from an Online Service, either online or downloaded, is revoked.
12.5 A valid subscription to an Online Service gives only the stated Client access to said Service. Access to a Service may not be granted by the Client to any third party.
13. CHANGES TO TERMS
Andrell Education Ltd reserves the right to amend these terms and conditions without notice.